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However, Monitoring service comes at a lower end price starting at $24. 99 per month with a three year minimum commitment. Protection One uses their own proprietary monitoring company to service clients. Customer service is important to themanda quick response, during an emergency, is their ultimate goal. If the alarm is triggered the monitoring system will attempt to call your or whomever is on your list of contacts after a short period of time lapses. Protection One does offer a panic button option for a break in or other emergencies. We wanted to review the various home security plans available to the consumer, so we navigated to the "monitoring solutions" page where there are options for residential plans or commercial plans. Clicking on the residential plans we expected to see choices between various levels of home security systems and services available, and the cost of each, like we do on many other home security websites. Insteadthereis a just a paragraph explaining that "our monitoring packages will bring you peace of mind". Nowhere could we review the actual monitoring packages to determine what services or equipment was included. The security system page is just an add on to the main Xfinity website, and it feels very much like an afterthought.

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ADT has great sales reps, but when the techs come out, they bash the quality of the product and highly recommend going with a separate video company, which is the main reason i wanted a system to begin with. Comcast has definitely upped their game and has a good system and for the bundled price cant be beat. As far as customer service, hell who has good CS these days no one its not the 80's any longer!ATandT which owns direct TV now and Comcast are monopolies and get away with lack luster support, speak clearly with the stupid bot and be polite to the rep and it always seems to go pretty good. I've only had to call 2x per user confusion other than that its worked very well!Not too many complaints. Since we pay our home insurance a yr up front the hefty discount check of 252 didn't disappoint either. All seems well for now.