I was waiting for someone to contact me but it never happened. So I logged onto the app and found out it's a communication failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn't let me and kept getting message that says cannot be reset due to the communication failure. I figured out how to reset it but I have to be home to do it using the console. Then open and close the door or window that triggered the error. Then it will reset itself. What a piece of useless device and gives me more headaches than security service. Very very annoyed!'I got TV, velocity very high speed internet and their security system for only 125/month 1st yr 152 2nd yr. A different company I had misrepresented the system and a crappy nanny
cam for $68/month on a 3 yr contract. I used to hate Comcast, however they've improved dramatically and the price CANT be beat. ADT has great sales reps, but when the techs come out, they bash the quality of the product and highly recommend going with a separate video company, which is the main
reason i wanted a system to begin with.